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Capital CityCenter Hotel

3.0 star property

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Photo gallery for Capital CityCenter Hotel

Reception
Fridge, microwave, coffee/tea maker
Breakfast, lunch, dinner served; American cuisine, pool views
Premium bedding, pillowtop beds, desk, blackout drapes
Outdoor pool, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
1961 Douglas St, Victoria, BC, V8T4K7
  • Save-On-Foods Memorial Centre
    ‪7 min walk‬
  • Victoria Harbour
    ‪3 min drive‬
  • Victoria Clipper Ferry Terminal
    ‪4 min drive‬
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪15 min walk‬

Room options

View all photos for Deluxe Studio Suite, Courtyard View, Courtyard Area

Deluxe Studio Suite, Courtyard View, Courtyard Area | Premium bedding, pillowtop beds, desk, blackout drapes

Deluxe Studio Suite, Courtyard View, Courtyard Area

  • 355 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Kitchenette

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Kitchenette

  • 248 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Kitchenette

Fridge, microwave, coffee/tea maker

Standard Double Room, 2 Double Beds, Kitchenette

  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave

  • 247 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed, Refrigerator & Microwave

  • 248 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette

Deluxe Suite, 1 Bedroom, Kitchenette | Living area | 32-inch flat-screen TV with digital channels, TV

Deluxe Suite, 1 Bedroom, Kitchenette

  • 495 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, pillowtop beds, desk, blackout drapes

Standard Double Room, 2 Double Beds

  • 290 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Capital CityCenter Hotel

3-star hotel in Downtown Victoria
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
Capital CityCenter Hotel offers 94 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. This 3-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a terrace, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Capital CityCenter Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Scallywags Eatery - This poolside restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Splash Lounge - This poolside cocktail bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 6 to 15 for adults and CAD 6 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Scallywags Eatery
  • Splash Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 1961
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 15 per pet, per day, plus a deposit of CAD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 6 to 15 for adults, and CAD 6 to 15 for children
  • Pet deposit: CAD 100.00 per stay
  • Pet fee: CAD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms

Property is also known as

Capital CityCenter
Capital CityCenter Hotel
Capital CityCenter Hotel Victoria
Capital CityCenter Victoria
Capital CityCenter Hotel Hotel
Capital CityCenter Hotel Victoria
Capital CityCenter Hotel Hotel Victoria

Capital CityCenter Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 474 out of 1000 reviews
Rating 6 - Okay. 127 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
Good value for money
Value for money property is a great choice. Area is on the fringe of rough although walkable to harbour and Chinatown.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very quiet at the hotel. Staff friendly. Very close to everything I needed.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay with a parking spot ! Also closer to many attractions in victoria !
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Room was a bit smoky and the overall condition of things was pretty run down.
Stayed 1 night in Mar 2020

10/10 Excellent

kc, vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and spacious room. The bed was clean and comfy
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
I had issues with my door and was in a rush to go to event and my door wouldnt lock. So i asked and was told to leave it until maintenance came. I refused so i was moved room but didnt feel like the staff cared
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Excellwnt value for location. Batheoom has a batural flow vent which means,cold outsode, cold inside bsthroom. Very very very good value for Vicotora
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and excellent location.clise to downtown and events at the Save On Foods Centre.
Stayed 3 nights in Mar 2020

6/10 Okay

Kay, Toronto

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The property was outdated and the room wasn't clean. Overall i'd give this motel a 2 star but again it is a motel so lower your expectations. The man at check in was very nice and friendly making it a pleasnt check in experience. The area is probably better in peak season, I was told to be mindful of my car and belongings and to beware or certain areas due to lots of homeless and drug addicts, that made me very uneasy. I only stayed for 1 night and thats all I would recommend especially if you're travelling alone. Might be a better option for peak summer months when there are lots of tourists and other people around.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very bad. Actually there was almost no device or help available at all. Receptionist at check in was incredibly rude, no help with bags, no room service or wifi (is there any hotel that doesn’t have wifi now?!). I expected waaaaaay more for the price I paid.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Upgraded our room and had amazing service. Will definitely return and reccomend this hotel.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean rooms, but paper-thin walls
Nice staff. Centrally located with clean rooms. The shower temperature was not well regulated (from scalding to cold) at 6 am. The walls were paper thin! Our neighbour was chatting in a moderate tone until 2 am, and we could hear their entire conversation (while trying to sleep). Not sure I will stay again if I have a work engagement in the morning.
Stayed 1 night in Feb 2020

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Comfy bed!! Nice staff, quiet rooms!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, the only minor issue was that the heater made quite a bit of noise
Stayed 1 night in Feb 2020

10/10 Excellent

Taona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice and affordable! Best omette ever at the onsite restaurant
Stayed 2 nights in Feb 2020

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice room but uncomfortable bed
We like the room for the space but unfortunately the bed was super uncomfortable which is unusual for this hotel given it was one of their best rooms.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Priced well, stayed 5 days. Staff helpful, parking is decent, wifi works well. Beds comfortable
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is walking distance to downtown, there is free parking across the street, good bed, the heater is hard to control , with a set point of 70 the room still over heated to what felt like 80 and it did run most of the night until I turned it of. Overall good for the price , but there were numerous large dogs in the hallways, so if you have allergies I would not stay here.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not the best hotel. Good for the price but bed was very uncomfortable. Will not go back.
Stayed 1 night in Feb 2020