Upon check in I was told that I had been upgraded to a loft. As a disabled person, I was not keen on the thought of struggling to climb 12 or more stairs to use the bathroom or get to bed. Getting my suitcase up the stairs? I was told that there were no other available rooms. Eventually, a solution was found and I was moved into the king room I had booked. Once check in was complete, I was told that parking was full and I would have to find street parking. Seeing that I was unimpressed, the staff member suggested I park in front where hours are restricted but he assured me I would be okay. The second night, no such luck and I had to haul my aching hips and knees with all my baggage from the back of the building. One elevator was down so there were very long waits. There is a tea and coffee station in the breakfast area, around the clock, which is great but no cups are offered so if you don’t have your own travel mug, you’re out of luck. The cups provided in the room are so tiny, it’s not worth using those. Soundproofing is virtually non-existent so getting to sleep early at night isn’t easy. The only vending machines are at the parkade level and they’re finicky. Overall, disappointment after disappointment.
On a positive note - while the staff was trying to find me a room without stairs, I received a call from the hospital about a family member. The staff member was very empathetic and helped me feel a little better.
Also, the breakfast staff is really great!