*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
- Hot springs
- Recreation facilities
- Sauna
- Swimming pool
Property Features
In addition to a full-service spa, Fairmont Empress features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.
This hotel offers access to a 24-hour business center, meeting rooms, and limo/town car service. Event facilities measuring 22604 square feet (2100 square meters) include conference space. This Edwardian hotel also offers a spa tub, a sauna, and spa services. Onsite parking is available (surcharge), along with a car charging station.
Fairmont Empress has designated areas for smoking.
- Picnic area
- Express check-in
- Cruise terminal shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
- Number of indoor pools - 1
- Organic food
- Water dispenser
- Number of hot tubs - 1
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- Showcase for local artists
- Locally-sourced food on site (80% or more)
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Business center
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Dry cleaning/laundry service
- Self parking (surcharge)
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Limo or town car service available
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- Wheelchair accessible
- Food and water bowls
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Conference space size (meters) - 2100
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Shopping on site
- Designated smoking areas
- Total number of rooms - 431
- Number of floors - 8
- Coffee/tea in common areas
- Number of bars/lounges - 1
- Full-service spa
- Conference space
- Spa treatment room(s)
- Meeting rooms
- Tours/ticket assistance
- Year Built - 1908
- Electric car charging station
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Health club
- Safe-deposit box at front desk
- Spa services on site
- Breakfast available (surcharge)
- Number of restaurants - 2
- 24-hour business center
- Conference space size (feet) - 22604
- Ballroom
- Banquet hall
- Laundry facilities
- Vending machine
- Vegetarian breakfast available
- Wedding services
- Garden
- Multilingual staff
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of indoor pools - 1
- Free WiFi
- Laundry facilities
Room Amenities
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
- Air conditioning
- Television
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Hair dryer
- Iron/ironing board
- In-room safe
- Designer toiletries
- Desk
- Premium bedding
- Pay movies
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Cable TV service
- Flat-panel TV
- WiFi (surcharge)
- TV size: 32
- TV size measurement: inch
- Bathtub or shower
- Electric kettle
- Portable fan
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 1
- Housekeeping on request
- Window screens
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Travel crib
- WiFi speed 25+ Mbps
- Energy-saving switches
Parking
Self parking (surcharge) , Valet parking (surcharge)
Internet
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Food & Drink
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Spa Services
Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
- Number of treatment rooms 11
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Prenatal massage
- Hot tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Sports massage
- Hot springs/mineral springs in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Assistive listening devices available
- Wheelchair accessible (may have limitations)
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Water skiing nearby
- Golfing nearby
- Mountain biking nearby
- Windsurfing nearby
- Bicycle rentals nearby
- Ecotours nearby
- Bicycle rentals on site
- Hiking/biking trails nearby
- Golf lessons available nearby
- Kayaking nearby
- Personal motorized watercraft on site
- Sailing nearby
- Scooter/moped rentals nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
- Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
- Self parking fee: CAD 35.00 per day (in/out privileges)
- Valet parking fee: CAD 49.00 per day (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at anytime
Check-in time starts at 4:00 PM
Minimum check-in age is: 19
Check-out
Check-out time is 11 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Grey water recycling system
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Credit card pre-authorization
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Security system
Staffed front desk
Carbon monoxide detector
LGBTQ friendly
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Cashless transactions are available
Masks are compulsory at the property
Pets allowed (no fees)
Reservation might be required for some facilities onsite
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Children stay free - maximum age 17
Social distancing measures are in place
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Children stay free
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Renewable energy source - solar
Number of children who can stay free - 3
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets stay free
- 2 total pets
- Food and water bowls are available
- Restrictions apply
- For more information contact the property at the number on the booking confirmation
- Service animals welcome
We should mention
Pool access available from 5:00 AM to 11:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Empress Fairmont
- Fairmont Empress
- Fairmont Empress Hotel
- Fairmont Empress Hotel Victoria
- Fairmont Empress Victoria
- Empress Hotel Victoria
- Fairmont Hotel Empress
- Fairmont Hotel Victoria
- Fairmont Victoria
- The Fairmont Empress Hotel Victoria
- Victoria Fairmont
- The Fairmont Empress
- Fairmont Empress Hotel
- Fairmont Empress Victoria
- Fairmont Empress Hotel Victoria
Awards & Affiliations
Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.
- Biosphere
Hotel Reviews
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