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Fairmont Empress

4.5 star property

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Photo gallery for Fairmont Empress

Exterior
Lobby
Meeting facility
Lobby
Ocean views, serves lunch and dinner

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
721 Government St, Victoria, BC, V8W1W5
  • British Columbia Parliament Building
    ‪3 min walk‬
  • Victoria Harbour
    ‪4 min walk‬
  • Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪33 min drive‬

Room options

View all photos for Fairmont Gold Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe Harbour View 1 King

10.0 out of 10
Exceptional
(7 reviews)
  • 323 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold One Bedroom Suite City View 1 King

10.0 out of 10
Exceptional
(1 review)
  • 522 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Harbour View 1 Queen

9.2 out of 10
Wonderful
(17 reviews)
  • 280 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 Queen

9.0 out of 10
Wonderful
(52 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(20 reviews)
  • 382 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 King

9.0 out of 10
Wonderful
(15 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View 1 King

9.8 out of 10
Exceptional
(16 reviews)
  • 323 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite City View 1 King

9.2 out of 10
Wonderful
(5 reviews)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(16 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

10.0 out of 10
Exceptional
(4 reviews)
  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 2 Queen

9.0 out of 10
Wonderful
(39 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 2 Double

8.8 out of 10
Excellent
(81 reviews)
  • 240 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | 1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 King

9.2 out of 10
Wonderful
(121 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Grand Pacific

  • Pool
  • Hot Tub
  • Pet friendly
  • Kids pool
4.6 out of 5, Wonderful, (2227)
$339 nightly
The price is $339 total
includes taxes & fees
Hotel Grand Pacific

About this property

Fairmont Empress

Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
In addition to a full-service spa, Fairmont Empress features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, meeting rooms, and limo/town car service. This Edwardian hotel also offers a children's pool, a hot tub, and a sauna. Onsite parking is available (surcharge), along with a car charging station.

Fairmont Empress has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1522 out of 2107 reviews
Rating 8 - Good. 326 out of 2107 reviews
Rating 6 - Okay. 146 out of 2107 reviews
Rating 4 - Poor. 63 out of 2107 reviews
Rating 2 - Terrible. 50 out of 2107 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The Fairmont Empress continues to shine and impress. Great location. Wonderful stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay as always!
Stayed 4 nights in Mar 2025

10/10 Excellent

Saman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this location. Staff was friendly and quick. Will definitely be staying here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2025

10/10 Excellent

HYUN JEE

Traveled with family
The best hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well taken care of from check in to check out. The service at the Empress was amazing. We will be staying there again. Thank you to all the staff at the Empress.
Stayed 2 nights in Mar 2025

10/10 Excellent

Santokh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night with our 11-yr old daughter. Everything was splendid including the lobby bar. Our only complaint is that it took 20 minutes to check out.
Stayed 1 night in Mar 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service
The tv was not working
Stayed 2 nights in Mar 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience to stay in the castle on the sea. The location was perfect.The rooms were clean with a mix of modern and history. The pool and hot tub was lovely. The only problem we had was we weren't given information or location on the the pool, I had to call and ask about change rooms and even how to get to the pool from our room. It's a huge hotel and a map would have been helpful. We weren't told about parking, I had read about it being extra and that it was good till the next day at 4 but none of that was explained. We looked all over for coffee mugs but didn't find the correct drawer they were in till we were ready to leave..where there was wine glasses, tea a kettle etc.Everyone was very friendly and helpful when asked, but maybe more communication would be helpful. Enjoyed the old pictures and decor throughout!
Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always top notch service and subtle small touches.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Ning

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the style of this hotel. It is very convenient to reach many attractions in a few minutes.
Stayed 1 night in Mar 2025

10/10 Excellent

maria, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The location is superb as it is accessible to a lot of places including restaurants, museum, etc. without the need of a car if you do not want to eat at the hotel's establishments. The service is top-notch from the front-desk to the servers in their restaurants to housekeeping. Bed is very comfortable. We tried the afternoon tea, the bar and had breakfasts and dinners in their main restaurant and all were great. I would stay there again when I come back for sure.
Stayed 6 nights in Mar 2025

10/10 Excellent

Laura

Stayed 2 nights in Mar 2025

6/10 Okay

Miranda

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations.
Stayed 5 nights in Mar 2025

8/10 Good

Miyuki

Liked: Cleanliness, staff & service, property conditions & facilities
The ground is beautiful, and the inside was very clean. Our room was smaller than
Stayed 2 nights in Mar 2025

8/10 Good

Mayank

Stayed 1 night in Mar 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Brought my 2 daughters for their bdays. Was made to feel very special for all 3 of us. Just felt special being there and being accepted into such a beautiful hotel. Wonderful memories were made
Stayed 3 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Mar 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in a historic building. Staff is friendly and helpful. We were supposed to come spring break of 2020 when travel got cancelled. Five years later but I’m so glad we made it!
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and brought us champagne for my husband’s bday :)
Stayed 1 night in Mar 2025

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming and attentive. The hotel itself is steeped in history and despite it's age, is very modern and well maintained. With easy access to the inner harbour, the Empress makes for a very easy getaway to experience the charm of Victoria.
Stayed 2 nights in Mar 2025