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Vidreres Vacation Packages

The Pros: - Inexpensive - Clean - Roof top pool - Comfortable new mattress The Cons: - No refrigerator in the room - they had them in October (friends stayed here then) but have since removed them from all rooms. - No ice access anywhere in the hotel - Steps to exit the pool platform are slippery when wet with no handrail. Pretty dangerous. -No place to park legally to unload luggage. Difficult when your alone. Neither pro or con- just observations: The furnishings and fixtures are quite dated -think 1980's pseudo deco, most in need of cosmetic repair. Repairs on walls partially done, I.e. spackle patches in the walls but not yet painted. Tile missing in the pool. I found the check in process very easy. I received my code via email by check in time and entered the property and my room without difficulty. However, I can see why some reviewers complained about the process- especially those who are unaccustomed to the digital world. I did not use any of the spa services so cannot comment on them Bottom line: you get what you paid for.

My recent stay was a complete nightmare. This property does not meet basic hospitality standards, let alone 4-star quality. - Dangerous Lift: We stayed on the top floor (4th floor). Every time the lift reached the top, it jerked violently—it felt terrifyingly unsafe, as if the cable was about to break. - Missing Amenities: No kettle, coffee, or tea-making facilities in the room. - Cleanliness: After a late flight check-in, the pillows smelled dirty and unwashed. Housekeeping did replace them the next morning after we complained. - Language Barrier: Outside of reception, staff (including cleaners) spoke zero English, making basic communication impossible. Shocking Customer Service: - Water Policy & Rude Reception: We made two consecutive 2-night bookings and kept the same room. When asking for bottled water for the second booking, the receptionist flatly refused, saying Expedia bookings don't get water. When I noted we got two bottles initially, she shrugged and condescendingly said, "Well, lucky you." - Unprofessional Conduct: When I asked for a manager, both receptionists literally laughed in my face, said the manager was on vacation, and started mocking me in Spanish as I walked away. - Hostile Vibe: I watched staff reprimand another guest for drinking a second glass of water from the lobby dispenser, telling them in a rude tone, "You're only allowed one." Avoid this hotel. The staff are hostile, basic amenities are absent, and the lift is a safety hazard.

Excellent

Not a 3 star, 2 at the most. Location is good though

Awesome

Fantastic hotel