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Amazing hotel and staff. Pedro picked us up from the Interlaken OST and also dropped us off. That was the first impression of knowing how the experience will go. It is very nicely located property. Right outside is the harder Klum train station. Property doesn’t have Air Conditioning, but that’s the case at 85% properties in Switzerland. Overall great staff and an amazing service. Will come back to stay again at this property for sure.

The hotel is in a convenient location close to the train station. Everything was clean, staff was friendly, and included breakfast was great.

有方便超商，樓下公車站和火車站方便極了，讓我們在這想多待但因已無房，所以才只能待三天兩夜是個美好回憶

So beautiful! Would stay again!

All so wonderful!

This is just an amazing hotel in the perfect location--right at the entrance to the old city and directly adjacent to the train station. Our room was clean and well appointed, and I can't say enough about the staff, especially the desk clerk who helped us figure out the Aare swimming logistics, She even provided us with a hotel branded dry bag for floating down the river. My only comment is that the AC was not that strong, but the staff did provide us with a supplemental AC unit which cooled the room down considerably. HIGHLY recommend !

First of all, the front desk staff are awesome. Super friendly and helpful. But then it starts to get worse. Daily room cleaning manages it to put 1 towel inside for 2 visitors, and manages it to replace 2 towels with 1. Previously, BernAqua was included, now you have to pay. Overall, every year the service is getting lower and lower. Max a 3-star hotel, no free gym available anymore. The quoted prices were over 250 CHF; for that price, I can definitely expect more. We moved for the second part of our stay in Bern to another hotel in the city.