DoubleTree by Hilton Kelowna

4.0 star property

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Room options

Room, 2 Bedrooms, Kitchen

  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Corner

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Corner

  • Lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Lobby

Fairfield Inn & Suites by Marriott West Kelowna

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.6 out of 5, Wonderful, (791)
The price is $90
per night
$101 total
includes taxes & fees
Apr 30 - May 1
Fairfield Inn & Suites by Marriott West Kelowna

About this property

DoubleTree by Hilton Kelowna

4-star hotel in Westbank
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite.
DoubleTree by Hilton Kelowna offers 77 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. A pillow menu is available. Televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This West Kelowna hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, DoubleTree by Hilton Kelowna provides an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 3800 square feet (342 square meters) include conference space. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and a convenience store. Complimentary self parking is available on site, along with a car charging station.

DoubleTree by Hilton Kelowna is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
DoubleTree by Hilton Kelowna has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Outdoor pool
  • Travel crib

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Elevator (32 inch wide door)
  • Handrails in stairways (30 inches high)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Hilton Honours mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from November 28 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night (maximum CAD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 3.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 25 for children
  • Pet fee: CAD 25 per pet, per night (maximum CAD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel West Kelowna
Holiday Inn West Kelowna
West Kelowna Holiday Inn
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Hotel
Holiday Inn West Kelowna
DoubleTree by Hilton Kelowna Hotel
DoubleTree by Hilton Kelowna West Kelowna
DoubleTree by Hilton Kelowna Hotel West Kelowna

DoubleTree by Hilton Kelowna Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 221 out of 651 reviews
Rating 8 - Good. 288 out of 651 reviews
Rating 6 - Okay. 76 out of 651 reviews
Rating 4 - Poor. 50 out of 651 reviews
Rating 2 - Terrible. 16 out of 651 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020

8/10 Good

Nancy

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The staff were great. The room was not cleaned very well and during COVID that did not give us much peace of mind. The hotel needs some updaing, mould around 3dge of bathtub, lots of staining on carpets in main areas. Good location though.
Stayed 2 nights in Oct 2020

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean close to shopping and places to eat
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom wasn’t as clean as expected during covid. No facecloths in bathroom. Air conditioner was blasting and window was open when we arrived.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

sneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay for comfortable time
It was a great and at least could relax about cleaning surfaces and the comfortable bed 🛌 Room size was big and great location Very very friendly and helpful front desk that only staff we deal with. Only a bit noisy with the swimming pool pump running that kept my hubby awake at nite but not me. Great to discover the Glen canyon steps away Definitely going back next season
Stayed 1 night in Oct 2020

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Cher, Calgary, AB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff were exceptional! Very helpful and friendly. Would definitely stay here again.
Stayed 3 nights in Sep 2020

4/10 Poor

Gregory

Liked: Cleanliness, staff & service, room comfort
Golfing weekend
Nice big room, very clean and presentable. Could here the people above us in the morning and the alarm clock which we did not set, went off at 6 am. Water pressure in shower was terrible in morning and the shower head would not stay at a comfortable position. Alarm clock check should be on housekeeping checklist.
Stayed 1 night in Sep 2020

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Nirvair, North Vancouver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was nice quite area.. nice trail around for a good hike!
Stayed 2 nights in Sep 2020

10/10 Excellent

Vlad, Vancouver

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
amazing staff.. great place to stay if you like a quite side of Kelowna. Still a quick drive from downtown
Stayed 3 nights in Sep 2020

8/10 Good

Elaina&Dean, North Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fun stay!! Stacey (who we thought ran the place) was so friendly and had wonderful recommendations for us on restaurants and wineries. The pool was FANTASTIC! Mineral pool and set at a perfect temperature. Rooms are basic and spacious, larger mini fridge which was a bonus. Everything worked (AC, good toilet flushing, good water pressure!) BEDS ARE DELICIOUS. We had a great sleep! A couple weekends back, we stayed at a bougie hotel in Victoria and this at the HoInn bed was WAY better. We would stay again! Thanks STACEY and Co!!
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020

4/10 Poor

Laura, Toronto

Disliked: Staff & service
Stayed 3 nights in Sep 2020

10/10 Excellent

Dana, Fraser valley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Loved the hot tub and pool. Beds were excellent had a great sleep. The only complaint is lack of complimentary breakfast and poor lighting!
Stayed 1 night in Sep 2020

8/10 Good

Gisele, Coquitlam, BC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wheelchair room which was very dark in the bathroom. Lighting was poor. Other then that the bed was comfortable and the room was spacious
Stayed 2 nights in Sep 2020

2/10 Terrible

Brad

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great the breakfast waas amazing and the staff were super chill
Stayed 1 night in Sep 2020

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
One room beside one room across ... really noisy. Called front desk several times. People partying did not care. As you know we have booked through hotels.com several times this is the third time we have had rooms on a below grade level. Is this the ones you buy or are available too you?
Stayed 1 night in Sep 2020

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
This place was very comfortable. Very clean and in a good location. Lots of options close food wise.
Stayed 1 night in Aug 2020