2/10 Terrible
Marwan
Traveled with family
Apr 24, 2025
This review is poor, not on behalf of the front desk of the Aspen‘s property, but it is of the booking done through Expedia. The girl at the front desk of the Aspen was very helpful, because of her we were able to find the right phone number to connect with so that we can actually get access to the room and code to get into our room. Had she not provided the phone number for Expedia who then had to contact the property management company, who manages the property of the aspens, we would have been waiting for hours. The Aspen’s hotel does not have a front desk staff to check people in as it is a privately owned building with a property management company that takes care of certain units while other property companies take care of other units. Had it not been for the girl who was working at the front desk who helped us find the right people to connect with after connecting with Expedia customer service, we would have still been trying to check in.
Marwan
Stayed 1 night in Apr 2025