Search Deals on

Xcaret Vacation Packages

Great experience, staff are ready to serve you. Highly recommend!

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Great venue! The staff was very friendly and helpful to all our needs, especially Elizabeth, Mario, and Isai!

We enjoyed our stay 4/5. There were some amenities and services that were advertised that we would have during our stay that we did not receive but overall it was an enjoyable stay. While we did go during low occupancy there were a few dining options but it left us slightly desiring more. while there was ample options in terms of food choice, authentic latin food was not among them. I felt like whole burgers, pizza and pasta are nice I expected to enjoy REAL authentic latin food I would not get back home in the US. We had a concierge who was very nice but once we turned down the presentation option to "buy in" we didn't hear from them. We did not have a butler, aroma therapy for our room nor the pillow menu upon arrival. Trivial things that were not a deal breaker but a little disappointing . All in all a good stay but I can't say it would be our first choice in and all-inclusive resort vacation.

The house is spacious and beautiful. The pool was refreshing. We were grateful for the free WiFi and free parking. We truly enjoyed our stay. Some suggestions: Better communication to the security guards about guests coming would help. Many of the guards were not even aware of this property, and none of them spoke English. We had trouble getting through the two gates on more than one occasion. It would help to add the following for guest use: vegetable peeler, can opener, electric dishwasher soap, paper towels, cleaning products, replacement trash liners, mixing bowls, and dish cloths. Booking is very difficult if your arrival is after hours. We had to wire money for payment. More payment options should be considered, including allowing Expedia to be a payment broker, instead of only “pay at property.” The property manager should be more accessible prior to arrival. It took awhile for us to connect with the property manager, but once we could text with them, it worked out fine. There were no checkout instructions. The pool pump required repair while we were there, so we only accessed the pool at the start of our trip.