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Arnold Vacation Packages

Our first impression when we walked into the room - drape wasn't hanging properly and needs to be fixed. Bottom dresser drawer wouldn't shut so needs repaired. Toliet seat needs fixed. Then toliet would not fill up when flushed. Couldn't get cold water from sink in bathroom. Light on the dresser switch was broken - could not turn light switch off.

I booked this hotel to go to a concert at the Stifel Theatre. The hotel has interesting decor and ambiance. The staff and experience were a huge disappointment. I spoke with an older gentleman on the phone weeks in advance about parking, and he checked me in on the day. He was excellent. 1. Our room had a toilet float that did not shut off. It ran constantly. 2. I went downstairs to the sauna at 6:30 AM. The hot tub was out of order. The steam room was unavailable, and a woman picked up my towel and room card when she left the sauna. I had to chase her down. She knew she had picked up a room key, but she did not bring it back! 3. I went down to the front desk early while my daughter was preparing to leave. Initially, I went to the front of the desk. I could not see the person because of a computer monitor, and I also could not hear her well. I went around to the corner of the desk and maybe even a step behind the counter so I could see and hear the person. We were conversing (no problems at all) when the People & Culture Coordinator came and aggressively verbally attacked me, telling me to get in front of the counter. I could not be behind the counter. He came in hot, not knowing the situation at all, and maintained his bullying attitude throughout. Poor treatment of a guest. Poor people skills. His unprofessional, rude behavior topped off a less-than-wonderful experience. 4. The hotel added a sustainability fee charge that I was not made aware of.

The staff was polite and friendly.