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We had a great time staying at Bally’s. We stayed on a Tuesday night so unfortunately the pool wasn’t available. Jerry Longo’s restaurant was the only one open for happy hour and we had a great experience. The bartender was great, food and drinks were amazing, highly recommend it!

We have stayed at this hotel multiple times and you get what you pay for. It's convenient to the beach and the Lascala Restaurant on site was a plus. However, when we got to our room there were no bath towels and there were issues with the toilet. There is no phone in the room to call the front desk, so we had to go back to the front desk to get towels and to report the issue with the toilet. The room itself was clean, but the hallways were not. Sand that someone dropped outside one of the elevators was not cleaned up for two days. Dirty sheets and towels sat in a bin in the hallway for two days. Parking is also a challenge with the restaurant on site. When we requested late check-out, the front desk was unable to accommodate our request because they said they were short staffed in housekeeping. The hotel was closed until fourth of July weekend for supposed upgrades which were not visible. The hotel needs significant upgrades to modernize.

I would not recommend this hotel because you can’t get service. They don’t pick up the Phone at the front desk, I had to carry my own luggage downstairs. I called the bellhop never came. I told the front desk and they did nothing. I have tried to get in touch with customer service at least 10 times, no one picks up. They charge a resort fee and then they want extra money as well as a fee for a chair at the pool. They also want you to make a reservation for the pool. I paid a premium to stay at Nobu, The only good thing I can say is the spa was great and the restaurant was very good. I will be contacting the management. I am handicapped and to have to carry my own luggage is outrageous.