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Generaly it was OK.But when we came we found difficult to enter the hotel.Access. to the hotel , our room 203 A.C didn't work. Breakfast was good. Communication with the staff at times difficult. We came from uk. Mainly speak English.

super nice staff, rooms were updated and clean, great location close to everything but no parking on site

The concierge Lucas was maybe the best part of it all. We got the 2 bedroom suite. It was huge and the aircons worked well enough (rare in Europe.

Check in was great very friendly and helpful having an apartment rather than a hotel room was just the right thing for a four day stay. Everything was there that you needed. Would definitely recommend if you are staying in Interlaken

The staff are amazing. Everyone was as helpful as they could be. My only 2 issues were that I booked a room with a balcony and that wasn’t the case when I showed up. Second issue is how warm the room was. I understand that the weather is something you can’t control, but it has to be known that this place has no A/C and the rooms are very poorly ventilated. We had an 11 month old and it was so bad we would need to spend time outside the room for him to cool down. It’s hard to believe we paid over 1000 Francs a night to be here and the management doesn’t at least carry a few AC units for elderly or families with babies. Unfortunately, for me and my family, this ruined our trip to Interlaken. My advice, if you are going to Interlaken in the summer and it’s hot make sure to ask if the hotel has AC.

The room was spotless and the staff was lovely.

This was a great location with many shops and restaurants to choose from. From walking down to see the scenic Aare River to marveling at the towns beautiful streets and sites. Everything was relatively close. The Bern train station was an approximate 8 minute walk as well. Staff was very helpful and friendly. Loved that breakfast was included and for the duration of your stay the local transit was also included. Highly recommend this hotel.

Restaurant and staff were amazing!