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Big Horn Vacation Packages

Great for what we needed

I had booked two rooms through Expedia. I got an email that I had 2 rooms. When we arrived they only found one room under my last name. They had another available room so there was no problem. I then started checking the Expedia website (as there is no phone number to call) and it appeared that the other room was under the last name of one of my other travelers. I returned and they found it and used that for our second room. This was disturbing especially when there was no one to talk with who would take responsibility to find the problem. The rest of the stay was good but watch out for this !

This hotel is new and the staff do not seem to have been properly trained in customer service. The room was not clean when we arrived and it was an hour and a half after check in. We waited more than 30 minutes to get into our room and then it was not what we’d booked. There are no amenities in the room, not even tissues. The soaps are anchored to the wall and they were all empty.

Clean, no bugs. Everything worked. Sketchy neighbors.

Couldn’t understand the staff when communicating with them the English was poor. Also had people sitting in chairs outside rooms all day just loitering around. Felt safe but uncomfortable.

Charged me for a room I already paid for and never called me back to provide a refund. Filing a report against this location. Please be careful if you stay here.