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Branford Vacation Packages

I wouldn't stay anywhere else in New York! The location is perfect since I can easily walk to the theater, but don't have to stay in Times Square. (Love the theater; don't love navigating Times Square.) On this trip, special shoutout to Stacy, who greeted me and my daughter so cordially when we arrived late Sunday evening (Oct. 11th) and then the next day helped us with a logistical problem. Can't wait to visit again.

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

My room had great views and was clean and fun.

The staff was very nice but I don’t like the parking

Location is incredible - right in the heart of Times Square. Nice lobby, helpful staff, and rooms were very clean! Bed was comfy (linens could be softer - but I’m spoiled and prefer bamboo linens). We did as for additional pillows (which arrived very quickly) as there were only 2 on the bed. Shower was stocked with shampoo, conditioner and body soap and counter had hand soap and lotion dispenser. Safe in room and mini fridge as well as coffee maker. Will DEF stay here again.

Room was good, great view of the city, and next to central park