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Builth Wells Vacation Packages

Not a clean property and very much in need of a refurb. Lots of dirt, hairs in the bathroom, thick dust and grime. Lots of the appliances were in need of replacing, second bathroom sink hanging off the wall, tap in kitchen about to come off, mattresses were absolutely awful. Property was very noisy also

Very disappointing start to our stay We arrived at 6pm with our 19-month-old granddaughter, only to find another couple already in our apartment. They had been given the same entry details as us, despite booking a different apartment. To make matters worse, the cot we had requested was not provided. The apartment then had to be cleaned and the bedding changed before we could settle in. Thankfully, the on-call member of staff, who was around 30 minutes away, came out to resolve the issues and brought a travel cot. In the meantime, we had to take our very tired granddaughter out for dinner while we waited. The following morning, the shower flooded the bathroom, requiring another call-out and a further 30-minute wait for a mop and bucket. The problem was eventually repaired later that day. The on-call staff member was helpful and did his best, but the overall experience was extremely stressful and disappointing. Basic check-in arrangements and the requested cot should have been organised correctly, and the flooding added further disruption to our stay.

it was so lovely but i think on the off chance ive woke up from my sleep covered in itchy bites/spots on my body. my partner was fine so i dont think it was anything serious but please be mindful if allergic to dust or anything to take antihistamines before your stay if you’re prone to them like me. put a little downer on my stay as have come here before and have never experienced this, staff were very apologetic and assured me they would inform house keeping about it though

Super helpful staff member on arrival who helped graciously with our early arrival. Clean facilities and the perfect location for central Cardiff and concert at the castle! Enjoyed our stay, thanks!

Finding your room is a challenge but it was a great room with new bath. View was awful. Breakfast good, location great.

Very helpful and professional staff who made check-in a very smooth process. The room was clean, spacious and well laid out. The breakfast was nice. Parking though limited was available 2 nights out of my 3 nights stay at the hotel.

The accommodation was perfect, clean spotless, everything you need for a stay away from home very comfortable bed. Seating in kitchen could have been a little more comfortable if wanting to spend time in the accommodation, However at the moment there is a construction site behind the cabins and the noise is absolutely horrendous, would have been polite to have been informed of this as we were away for a holiday to rest and relax and would not have booked for this reason alone. I highly recommend staying when construction has finished or if you vacate by 7/8 am and return 4/5 pm. I had informed urban stays at our first day of disturbance and they are looking in to it for us. The place is perfect minus the diggers behind the premises once finished would be a perfect little staycation.