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Charlemagne Vacation Packages

We had a bad experience and I wish they had tried to make things right but the hotel ran out of hot water so our second night we didn’t have any and couldn’t take showers .we waited the next day but it never got fixed and it was how they handled it that was terrible.we were charged the full amount with a promise that the manager would contact us to give us some kind of break on our bill.this is an expensive hotel and I waited over a month but never heard anything from them even though I sent emails to their email account.very disappointed in how things were handled and would still appreciate hearing something and addressing this problem.we live in California so when she offered a free night in the future we said we won’t be back to Canada again but if she was willing to give us a free night why could she take a night and day without hot water off our bill or even contact us.very disappointed and still waiting to hear something as it was June 24,25 that we were there and it’s now the end of July

We loved Le Mount Stephen! The front desk employees were friendly and helpful. The entrance and bar are beautiful, and the rooms are spacious and clean, with nice touches like heated bathroom tiles, rain shower, and motorized blinds. The hotel is also a great location for getting around, walkable to the Bell Centre for events there. We would highly recommend to anyone. Merci!

Hotel and rooms are much older and smaller than photos make it seem, but location is convenient.

Nice apartment in old Montreal. Super center so sometime it can be a little bit noisy but nothing manageable

My first impression walking into the hotel definitely wasn’t the best. The black and red décor paired with the carpeted floors felt dated and uninviting. I was also surprised to find out that breakfast wasn’t included and cost an additional $20. The room itself was spacious, but unfortunately it didn’t feel very clean. There were stains on the furniture and curtains, the bed sheets had a few stains and some hairs, and the floor was sticky. The furniture also felt and looked quite cheap. That said, the bed was very comfortable, I honestly slept like a baby, which was probably the highlight of my stay. The elevator was also extremely slow, which became frustrating after a while. Overall, while the room was a good size and the bed was comfortable, the cleanliness and overall condition of the hotel mean I probably wouldn’t choose to stay here again.