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Montreal Vacation Packages

Good stat

Seamless check in at this spacious property in a hip section of Montreal. It was like being in French speaking Brooklyn.

The property itself is beautiful, and our room was comfortable, which makes the service issues even more disappointing. Housekeeping was inconsistent from the start. Despite requesting service, no one came. After asking a housekeeper directly one day and then reporting that they never arrived, our room was finally serviced on the fourth day. Aside from that single visit, our garbage was never emptied, our towels were not replaced daily, and several advertised amenities were missing, including the sound machine, earplugs, tea towels, washcloths, and laundry detergent. I eventually had to take clean towels from the pool area myself. The biggest issue came on our last morning when we woke up to no running water. After emailing twice, I was told the city had shut off the water and there was nothing the hotel could do. Being unable to shower, flush the toilet, brush our teeth, or prepare breakfast is far more than an inconvenience—especially when we paid a premium for a suite with a full kitchen and laundry facilities. I requested a refund for one night's stay but received no response. After following up, I was told a manager would contact me. I've now been home for two days and still haven't heard from anyone. It's unfortunate because this property has so much potential. The accommodations were beautiful and comfortable, but the inconsistent housekeeping, missing amenities, poor communication, and lack of follow-up after a significant service failure left us disappointed.

There was no staff. If there was a problem there was no one to cintact.

Nice one

Nice place, I wish I had my family with me.

Inches away from perfect… The apartment was spacious with a full kitchen, full washer and dryer with complimentary soap which was nice, the beds were comfortable and the apartment tastefully decorated, the linens clean and crisp, the shower was AMAZING! The location is great, walkable to many attractions with restaurants literally down the stairs. On the minus side, there was no colander or any kind of mixing bowl to cook or make a salad, the microwave was not plugged in and there was no plug where it was located, the bathroom needed a deep clean as dust accumulated on the baseboards and door. Fix those minor issues and .. it is a Dimond!