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I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Kimberly, at the front desk was very rude, it seems she is not customer service oriented.

Desayuno super bueno. Excelente ubicación con acceso exclusivo al Mall a través de un puente peatonal. Cerca de Avenida Balboa donde se ve el mar. Lo único fue que éramis 3 huéspedes y siempre dejaban 2 qguas y 2 toallas y había q estar llamando para que subieran 1 más.

Loved our stay. Staff wonderful.

Very disappointing experience. The surrounding area was dirty, with garbage on the streets, numerous stray cats, and people smoking right outside the property. My partner and I did not feel safe walking around, especially at night, so we checked out the next morning and booked another place. I raised these concerns with the owner, but instead of acknowledging them, they dismissed everything and insisted on photos. I later provided photos of the dirty streets to Expedia, yet the owner still refused to take any responsibility. I would not recommend this property due to the location, lack of concern for guest safety, and poor customer service.

In the middle of the old town, lovely rooftop. Beautiful apartment. Easy check in. WhatsApp line is available if anything was needed or if we had questions.

Good hotel in the center of the city