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The hotel was nice great ambience very decorative

Clean room and professional staff

Room smelled like cigarette smoke, spoke to front desk, but they never came to at least try to clean. We asked for a different room and we were told that there were none available, but it seems that there was because they were offering room to people coming to a convention. We end it up canceling and going to a different hotel.

The staff were polite. However, my door didn’t lock properly, 2/3 locks worked but the deadbolt did not. I was solo traveling for the first time and I let the front desk know this and told them I didn’t feel safe. They said they would have someone check on it. Maintenance went to my room while I was out and apparently had said it was fixed. It was not, they told me they would send someone else up within 15 minutes, no one came until I called after 45 minutes. The lady told me that the lock was not meant to fully lock which didn’t make sense to me. She reassured me that it was a safe hotel and that I would be okay. I asked to switch rooms and they told me that no other rooms were available due to them being cleaned. I asked if rooms would be available the next day and was told no. I ended up checking out of the hotel the next morning and requested a refund. They refunded me a little over half of my total cost even though I only stayed 1 out of 3 nights. I will emphasize that the staff was friendly and patient but they were not able to fix any of my concerns. I take safety very seriously and accommodating to guest safety should be top priority. I also found some makeup stains on my pillow but it didn’t bother me as much as the lock.

Lovely little boutique hotel. The lobby, restaurant and other public spaces have a really cool 1930's Art Deco vibe that I just love! The entire staff was kind and helpful. I would definitely recommend the Royal Sonesta to anyone and plan to return here in the future!