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No remote to turn off one bedroom a/c. (We couldn't use that bedroom., it was too cold), The unit needs some attention. Bare minimum in the kitchen for cooking. We liked that it was roomy and that there was a garage. Pool looked beautiful too.

My experience was terrible. The security and reception supervisor was not friendly at all. There was no hospitality. I have an issue with a rented vehicle that was too big to park on their parking lot, and I asked to park in the hotel entrance, which is public space. The reception supervisor forced me to pay for a parking service that I never used because I used the public space, and he intimidated me by saying that if I didn’t pay for the parking, he wouldn’t allow me to make the check-in. At my return on the night, the security supervisor didn’t allow me to use the public space despite the reception manager telling me that it was okay to use and wouldn’t be a problem at all. He followed me to my room using bad words and made me feel harassed. He told me that I didn’t look like their usual clients and that he didn’t believe me that I was staying at that hotel because I didn’t look like an American tourist. This is an example of classism and racism. I asked multiple times to speak with a manager and be listened to, and I was ignored. I also asked to talk with the security manager as a security professional to another, and he decided to ignore my request. This is the real value and face behind the mask of the people from this hotel.

I would highly recommend, the service I received was impeccable and just a wonderful experience! I was a bit hesitant regarding the location but once I got there, it turned out to be perfect. The concierge staff was such a pleasure to work with especially ‘Jerry’, who provided recommendations and information. This was such a blessing to us. I would stay here again in a heart beat. It’s a must stay!

Peronal muy amable y dispuestos ayudar en todo momento.

Keeping in mind the value for money, this was our review of a 5 day stay in the over water villa. The Great: The property itself carries the weight of this resort. The villa was spacious with amazing views and the flexibility to spend 24/7 in your villa if you wished through room service, swimming, and water activities. Bar and Food were both great, from friendly staff to an extensive menu and flexibility to make substitutions. The spa is exceptional, situated in a tree house with breathtaking views and a variety of services. Seemless transportation from the airport. Where it fell short: Construction: While any property requires maintenance, the selling feature of relaxation and privacy in your villa is lost with workers consistently working on the decks around you or on neighbouring villas with loud power tools. No notice given or reparations for all the disturbances. Attention to detail: At this price level, and considering there are only 20 guests at any time on the resort, we had experiences like spelling my name wrong, dirty curtains in the villa, staff not following up. Additionally after 2 days of asking for hot sauce with breakfast, or sugar with coffee, it felt odd to have to continue to ask all 5 days. Consistency: I do acknowledge the resort on an island, and perhaps some ingredients are difficult to get. But ordering the same menu item or drink does get you the same thing every day. For example drinks blended or not, quesadilla meat flavour, and sides.