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We had an incredible stay at the Essex House last week with our two kids (one is 7 and the other turned 4 on our trip). We booked the king suite, thinking that even though it's NYC and the room will likely be small, it would be the best option for a family of 4. We were SHOCKED at the size of the suite! Not only was it enough room for all of us, it was downright roomy! We had plenty of space for our stay. The amenities and cleanliness of the hotel are superior, room service was delicious (if expensive), and best of all...the guest relations team sent a special surprise gift to our room for our 4 year olds birthday. They sent him balloons, two pieces of cake, and a bag full of stuffies and goodies. He was THRILLED and we were so touched by the thoughtfulness. Both of our kids have already asked if - not only can we go back to New York - but can we stay at the Essex House again! The location was incredible and overall the Essex House played a big part in how wonderful and effortless our trip was. Already looking at dates in the Spring to visit again! Thank you Essex House and your wonderful staff!

Hotel was very clean and staff was great. Would definitely stay here again!

the staff was very kind and helpful, however the furniture in the lobby and our room was shabby, worn, and cheap. the laminate on desk and dresser was chipped and dirty. the hot water did not work and the toilet ran all night, though we worked on it several times. the room was stuffy so we ran the noisy airconditionaer all night even though it was a chilly fall evening.

Great location; great service. Seemed to be a problem with the room heat/AC, but the weather was mild in NYC that week, so I cannot fully confirm.

Very good location; it’s a mid-range hotel, but I think the price per night is too high.