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I enjoyed my stay at the hotel. Very helpful staff. Centrally located. Nice Italian restaurant nearby. Cabs outside and easy Uber pick up.

Wonderful area.

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

The facilities were in good order. The staff were friendly and efficient. Room was compact as expected, but the bed was very comfortable and the air conditioning worked well. Good location a couple of minutes walk from Earl's Court underground station. Would happily stay here again.