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Crystal Vacation Packages

Very friendly staff. Well kept and comfortable.

The room was thoughtfully designed for a small room and was beautifully decorated. The onsite gym was well equipped and spacious. The bar/restaurant was delicious and well staffed. Only complaint, offsite self parking was a bit challenging, it was close but getting in and out of the garage on weekend required assistance from human versus automatic.

Window in the shower? Not advised. Shower head and wand holder broken.

I was overcharged from the rate. I was guaranteed by hotels.com. The front desk employee refused to correct their charging error. When I try to follow up further the front desk employee said there’s nothing she could do and hung up the phone on me. I had to insist on talking to a manager who then later made the correction and apologized. Crazy behavior by a hotel employee.

We loved the friendly staff and the beautiful building. They have a historic bar and lovely patio which are both wonderful places to soak up the atmosphere.

It’s fine as a baseline motel. The place is run down, especially as compared to the neighborhood- hallway carpets were musty, but the room’s was ok. Their hospitality is also baseline… strict 10:30 checkout, etc. Minihaha falls is close, which is why I chose the spot, and there’s bus and transit a block away. It worked out, though I personally would expect a lower rate for the quality.

Staff was so sweet and kind while helping me check in, i loved the location of the hotel, and it was so so so kind of them to upgrade my room when they ran out of the type of room i’d originally booked.

Everything about the room was excellent