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Cutler Bay Vacation Packages

The room was cleaned and maintain and the staff was helpful

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Things to know: it’s managed by nearby restaurant so it’s important that you check in during certain hours so they can greet you! Loved the location and property

small room but very clean. the wall mirror is a plus. i did not like that there are no microwaves to use. one staff let me use the one behind the desk, but another said i would blow all the power. There is no ocean front view. also, u have to go to another hotel for breakfast and the pool access. which was false advertising. It was great to escape the Miami heat and minutes away from beach and all the fun.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Na