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Dagmar - Lakeridge Vacation Packages

The location of this hotel is perfect for a trip in Toronto. The apartment is very big and well equipped. However, the bed was a little bit uncomfortable. We had a very good service.

Very clean property and amazing staff. The room felt rustic but very well maintained. There is some noise that could be heard from other guests, but this was expected for the type of property. The property is in a very quiet area with minimal traffic, and some great views a short walk away. Be aware that there is little to no dining or shopping in Queenston, so we had to travel elsewhere for amenities.

My stay at Plush Hotel was overshadowed by a major issue: the hotel fire alarm was activated in the middle of the night on two consecutive nights. Both times, guests were evacuated and left standing outside for nearly an hour while the situation was addressed. Hotel staff later explained that the alarms were triggered by a guest smoking in their room. After the first incident, we were told staff were conducting a "walk-through." After the second, we were informed the guest had been fined. While I appreciate that safety procedures must be followed, I was disappointed by the hotel's response to the disruption experienced by every other guest. Despite two nights of interrupted sleep and significant inconvenience, management offered nothing beyond an apology—not even a small goodwill gesture to acknowledge the impact on paying guests. When you pay for a hotel, you expect a safe, comfortable, and restful stay. Unfortunately, that standard was not met. The repeated false alarms also raised concerns about the hotel's fire detection and incident management. Based on this experience, I cannot recommend Plush Hotel. Safety is important, but so is how a hotel cares for its guests when things go wrong.

Hotel was great and staff was helpful and friendly. Breakfast was excellent and they let us use a barbecue to grill our dinner.

Staff were pleasant and helpful. Room was clean and tidy. My stay was quiet and peaceful. I love this hotel. It's my second time staying there. I recommend this hotel. I rate it a 10 out of 10.