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De Soto Vacation Packages

Loved the concert everyone was enjoying the music and dancing Didn’t like the extra charges to my room taxes ??? 40 extra dollars worth and didn’t like that you had to go upstairs to play a lot of the quarter machines

Likes; historic charm, outstanding staff, good restaurant with limited menu but really good quality food , nice pool. What needs work (a lot); ludicrously overpriced drinks and snacks in bar and at pool (this is Excelsior Springs, not Maui), room cleanliness was not great (e.g. soap scum on shower door) and rooms were terribly outdated with shop worn fixtures, noisy AC, sloppily painted woodwork etc. Old charm okay, but not maintaining a restoration is disappointing. Tiny, noisy room with king bed - I realize the hotel was rebuilt early 20th century, but suite our friends had only way to go and that's about same size as 2-star regular room. The grounds have potential, but once past the nice gazebo (for weddings/meetings?), there's lots of un-maintained ground; dilapidated fire pit, un-maintained bocci ball pit, overgrown garden etc. Looks like no one cares. Might consider adding Tennis/Pickleball court but don't bother unless you plan to maintain. Glad I visited once, but won't be back until they renovate.

Facility is showing it's age. No water for over 4 hours on our 2nd day because of boiler issues-- No toilet flushes, No showers, nothing! No bill credit or restitution offered either. Water pressure the next morning was very poor as well. Gym was flooded and closed. Cute bar, but only open 4-10pm. So no nightcaps or weekend brunch mimosas. Very disappointing.

ALL things was amazing

This was an amazing property. The room was very spacious and comfortable. We appreciated the comfortable armchair and the desk. The area was quiet. The soundproofing was very good. We only heard minimal music from the restaurant downstairs, but never anything else. Outside of the rooms, there was a nice common room. Drinks such as hot tea bags and cocoa packets were available. We like to drink hot tea, so we greatly appreciated these amenities. We also ate in the restaurant and the food was excellent.