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Dumenza Vacation Packages

The hotel is not recommended for tourists. The hotel design was very cool, but the hotel lacks basic amenities. The bed was very hard, and only 2 pillows The staff did not provide the amount of water promised in the kitchen, so we had to buy our own. There was a kitchen, but no coffee maker, dishes, nor even cutlery. Just 2 glasses. Hot showers were also an issue. We totally ran out of hot water on the first morning, despite being fairly conservative. After that, we took minimalist showers The front desk manager was very stressed and it was a struggle to get a functional key remade. Her solutions were not workable for us, and it was difficult yo get her to adapt. We finally left to buy water while she did what she needed to do and then could make us a working key. The restaurant staff were wonderful and accommodating. She even made us coffee early, because we has to leave for the airport. She gave us spoons for the yogurt we had to buy. The location is very good, and the reason we chose this hotel. But, for the €, we did not get much

Rooms were nice except old small tv, there were no bathrobes, pool was additional 20€ per person…. Parking 35€ and 10 € tax per person. Staff was nice!

Clean, nice facility. Comfortable bed, good shower. Very good breakfast. Convenient location. Did not have enough baseline towels. Could not get the TV to work

This was an amazing place, incredible views and super friendly staff. My wishlist for making it better would only be air conditioning, maybe more loungers at pool. You need to be aware of how long it can take you to get down to como but it’s an amazing place.

Staff is super friendly. Loved the girl at the bar -Wendy and the other girl at front desk-Julia. Excellent service. Everything was perfect and smooth. Cleaning staff was 5/5 I’m a female solo traveller stayed over 5 nights. Overall experience was fantastic.