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We had a wonderful stay! The hotel was very clean, and the staff who checked us in and out were incredibly kind and welcoming. The location was perfect—we were able to walk everywhere we wanted to go, which made our trip so convenient. I would definitely stay here again!

I usually book a hotel with included breakfast for the convenience, and typically they are okay. Hotel Riu’s FABULOUS. They greet you and check you in, then a host will direct you to a table. The food selection is FANTASTIC and DELICIOUS. Never had it before where I was looking forward to breakfast the next day (as soon as noon the day before). My wife and I skipped lunch both days as we were full from breakfast. All the staff were very friendly and helpful. The room was quiet and clean. We travel to Chicago about twice a year for a few days each time, I always stay in the same general area and have had many nice stays at many different hotels. That has all changed going forward. We are 100% in on hotel Riu going forward.

The Lodge is still under renovations. Our room was missing things like a headboard and bedside tables. The water pressure was weak. The amenities were nice for a family stay. It might be great once it’s all done. I wish we knew before booking.

This was our first stay at a Four Seasons — if there was 6 stars for the staff, I'd give it. Upon arrival, we were running late and trying to make an event. The Bellman immediately said he'd arrange transportation for us after we quickly went to the restrooms. We come back down to discover that he was going to drive us in the hotel's car —amazing service! And that's how the entire stay went. Amazing service, clean everything, amenities beyond expectations — it was a splurge, but a well worth one and we'll be back again!

Great property in the heart of the city

Excellente

Front desk people was very helpful Eric was amazing was on top of everything and helped with everything as well

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.