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El Caño Vacation Packages

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Love the breakfast and the rooms were amazing

The staff was very helpful the hotel was nice and clean. Wonderful hotel I would definitely recommend

The room was very tiny, the staff so kind

Room

Buena ubicación, personal atento, restaurantes ok

The door handle broke and we got locked in the room, then that night a high pitched alarm went off and I had to call multiple times for someone to turn it off. They did after an hour or more and then it came back on a few hours later. No offer of apology or compensation for lost sleep. The staff is wonderful. Friendly and did their best, but I would not recommend.

Great location! Breakfast was good Overall nice stay