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El Morro Negro Vacation Packages

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This was the most unpleasant check-in experience I’ve ever had. I arrived at 8:30 a.m. and understood that rooms might not be ready, but I was told I’d have to pay over $200 for early check-in. I decided to wait instead. When I finally checked in, I mentioned a message I had received from the hotel, and the front desk agent mocked me for it — incredibly rude. The room has no view and not clean. I don’t understand how come many visitors left decent reviews. I would never recommend or return to this hotel.

Good

Excellent breakfast and exceptional customer service, especially the pool attendant.

the only issue we had was knowing how to open the door, had to contact host for video to be sent, i think the host should send the video prior to check in to avoid that type of issue again otherwise everything else was great!