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Elgin Vacation Packages

The hotel had roaches when we told the front desk lady she didnt seem at all surprised they moved us to another room just for that room to have roaches it was very horrible

Would be nice to have ice on first floor where we were Breakfast too early on weekend and pretty lame we came in middle of time most gone no replenish P

The outside of thr hotel and the area doesnt look great, but once you walk in, it is beautiful, trendy, and welcoming. The staff was excellent. Very attentive and kind, great customer service. The building is old, I get that, but it didnt feel as nice or as "renewed" as the previous reviews made it seem. Our room felt like an after thought, rather than a planned room. And the furniture wasn't great. It seemed very cheap and like it was falling apart. The cabinets, also. The bathroom door was a sliding door that didnt shut all the way, it was way too small for the door space. And while everything seemed like it had been cleaned on the surface, there was a lot of mold in the shower and it seemed like it had been painted or caulked over a few times instead of cleaned well or fixed. The bed was extremely comfortable and seemed very clean, but I just didnt feel comfortable there. The lobby is great for photos. And the staff is amazing. But the upkeep and cleaning needs to be focused on. The location is fantastic and I think it has potential. But some much needed repairs, updates. And cleaning could make thisnplace worth the 5 star review. I noticed some reviews mentioned it was great for couples. Im not really sure why it said that. There was nothing better or worse for anyone, let alone couples.