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Elk Point Vacation Packages

No wifi

This was a one night stay, traveling home from a family vacation. The room was clean, but extremely warm when we entered. Thermostat set at 74 on a 100 degree day at 9:30pm. Room was updated, but not high end material. The elevator conveniently out of service over night, first thought was electricity costs. Hard on elderly travelers and disabled trying to maneuver stairs. Not much of a breakfast offering. Won’t stay again.

I was very disappointed with our stay. The air conditioner in our room was broken for an entire day and night, making the room extremely uncomfortable. We were told we would receive a partial refund for the inconvenience, but when we checked out, they refused and told us to call the manager instead. After we left, I called the manager twice to try to resolve the issue, but both times I was dismissed without any effort to make things right. It's frustrating to be promised something and then have no one follow through. There were several other issues during our stay as well. The pool was tiny, the toilet in our room was difficult to flush, and the complimentary breakfast was very disappointing. The selection was sparse, the orange juice tasted spoiled, and the biscuits and gravy were cold. Customer service makes all the difference when something goes wrong, and unfortunately this hotel failed in that regard. The lack of communication, follow-through, and concern for guests left a very negative impression. Based on our experience, I would not stay here again or recommend it to others.

Extremely clean compared to some Super 8 Hotel. Great staff Well located close to highway.

Very nice place to stay.Staff was very friendly and helpful.