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Ellenwood Vacation Packages

Very Disappointing Experience Unfortunately, our experience at this hotel was extremely disappointing. The customer service at the front desk was horrible. The staff member was incredibly rude, especially when my daughter was simply trying to purchase an item. His attitude was so unpleasant that he actually made my daughter cry. No guest, especially a child, should be treated that way. The breakfast was also very disappointing. The food was poor quality, and the coffee was terrible. For the price we paid, we expected much better service and a much more welcoming experience. I would not recommend this hotel based on our experience. The management really needs to address the customer service and overall guest experience.

Excellent stay! Breakfast was amazing. Staff were friendly and made you feel welcome. It felt like staying with family. Beautiful views and relaxing outdoor space. Will definitely stay again.

It was a nice quiet stay though the property is quite outdated. Nothing a revamp wouldn't remedy.

This hotel stay by far has been one of the best experiences that I have had in Atlanta. I was pleasantly surprised by how well-rounded the staff and service were in accommodating my needs. I have been a long-time Hilton Honors member, and this has changed my outlook on membership.

No WiFi, no hairdryer. Towels dirty. Amenities good but lacks basic necessities. Horrible experience. Refused to provide any partial refund.