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Encino Vacation Packages

Walked in the room and walked out Room had roaches and mice walking around Blanket looked dirty The room had an awful smell The worker offer another room but it was the same The picture on the website showed a nice looking place but once you see it real bad

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Staff was very friendly and accommodating and parking was affordable. I wouldn’t stay again though. The bed was right next to the AC and it was very cold to sleep by, but we had to have it blasting because when we arrived all of the windows were open and it was hot. The nearby rooms were very loud with doors slamming all night. New carpet is definitely needed as well- I wouldn’t walk barefoot.

Parking was sufficient

Clean room

The property is very well maintained. The room was very clean and comfortable.The rooms are quite cozy, so if you don't like tight spaces do not stay here. The parking ($10) is horrible, I'm glad we were in our Honda Civic and not our SUV. There are limited spaces and slots are very small. The air-conditioner was super loud not sure if ours was having issues or if it's normal for all the units. We arrived at 240 pm and we were told that we had to wait until 255 to check in or pay for a early check in which is $40, WHAT? We've never paid a early check in fee, we have paid a late check out fee which makes more sense. So we waited the 15 minutes in the car. The parking lot at this time had 3 cars, one of which was ours. All things being said, we would stay here again for a quick 1 night stay.

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