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Fairmont Vacation Packages

Called ahead upon late arrival and the staff attendant was in such a hurry to leave that I don't think I was checked in properly ended up staying for free for three nights. That made up for the gym equipment not working and the EV chargers not working either. I wouldn't stay here again. Didn't receive a room cleaning the whole time I was there.

Ok, so this is a bit of strange review. The hotel was nice, so were the staff …. BUT, while staying there, my daughter went to bathroom and grabbed a towel to dry off her face. The towel was neatly folded with 4 or 5 others, but when she lifted it and took a look, it had brown stains on it. No joke, she thought they might be chocolate and called my wife over … they were NOT chocolate. There were other cleanliness issues as well, though minor in comparison to feces on your towel. When I reached out, everyone was very apologetic, but literally no compensation or action taken. As I prefer feces-less towels, will be avoiding IHG run facilities in future.