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I was very disappointed with my stay at the Clayton Plaza Hotel, mainly because of the customer service. At check-in, I wasn’t greeted, and the front desk employee seemed uninterested in helping. I was told parking was free, but I was charged every time I exited the garage. When I called, I was told my parking ticket had to be validated for parking to be free, which was never explained to me at check-in. Instead, I was told there were signs, but the information I was given did not match the actual process, and I was told the garage would not issue a refund. I also called to ask about the late check-out fee if I couldn’t leave exactly at 11:00 a.m. The employee simply stated the fee and immediately hung up without offering any further assistance. The lobby felt outdated, and the property seemed dusty. During the night, both my boyfriend and I developed stuffy noses. I’ve stayed here before, and this hotel is not what it used to be. In my opinion, it has gone downhill, especially in customer service. The only highlight of our stay was the complimentary breakfast. Overall, I expected a much more welcoming and professional experience and would not stay here again.

The boutique hotel was a very neat experience. The staff was very helpful. It was a central location for the things we wanted to do while in St. Louis.

Parking was behind a large mechanical gate which did not always work. Could sometimes be noisy outside in the evening due to college clientele. Had to park on the street most of the time because of gate issues.

The beds were very comfortable and the room AC was easy to adjust and keep the room cool. Breakfast was great with a lot of different options.

Loved the atmosphere & the room, just wish the pool didn’t close so early.