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Filton Vacation Packages

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

It was a lovely hotel the staff were so very helpful snd it was duper central. The only problem we had was the noise on Saturday night, lots of sirens and partying. I guess that’s the price you pay for being the centre off it all..

Stayed overnight and it was in a quiet neighbourhood with shops close by. Clean and tidy place with lots of amenities

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

Room was clean but on getting into bed I noticed that the extractor fan in the bathroom wouldn’t turn off and the noise was very loud throughout the night ,, so sleep was very disrupted!! . I reported this first thing in the morning and although they sent the maintenance guy to take a look ( twice ) and he confirmed there was a problem. I asked if I could switch rooms and about any chance of compensation for my sleepless night and the wasted 2-3 hours trying to sort out the issue out . They obliged with another room, however compensation was £10 which I thought was very poor considering the situation, the staff were not very understanding or helpful ,, so unfortunately my experience staying at this hotel wasn’t a good one 😔