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Franklin Vacation Packages

Arrived around 9 pm 1.Reception not welcoming. Asked for room closest to entrance due to broken foot. He said sure. Empty hotel , only 2 cars. Gave us farthest room on main floor instead of first room. 2. Carpet stained dark, Furniture badly chipped. 3. Sink basins, both cracked. 4. Picture frames marred. 5. No blankets only 2 sheets with paper thin comforter. 6. TV: Resort channel unavailable! 48 channels , 31 available, 17 channels unavailable. Of the 31 available, 1/3 sports, 1/3 news, and 1/3 old tv shows . Extremely poor selections. 7. Fly bothered us all night. Hard to sleep when its landing on your arms and face. 8. Refrigerator doesn't close right. 9. Only microwave is shared at entrance. 10. Required to sign you're aware their internet is risky. 11. I chose Massanuttan for the hot tub and pool. Informed at check in only available on Monday, Wednesday, and Saturday with limited hours of 11 to 7. 12. Clock and one side of desk, outlets don't work. 13. Outside tabletop like a teeter totter, bottles fell over. 14.Loud stomping above woke us up!! 15. Communication with recreation after endless menus, a recording: unavailable to answer phone and mailbox full. 16. Website -awful. 17. At check in, you initial a llist including must lock door and chain it. Must be a very dangerous area? Positives -clean room,comfortable bed. I have stayed in Motel 6 with better service and accomodations. Was looking forward to a wonderful resort experience. Sadly disappointed!

Very spacious place. Every amenity you will even need to have a pleasant experience. Very quiet and peaceful location. Housekeeping does a great job with the cleanliness.

This is a lovely hotel in many ways. Staff were great, very helpful. However, somehow it feels cold rather than warm and welcoming. A good designer might come up with ways to warm things up. My main problem was the disturbing lights at night when I was trying to sleep. The smoke alarm in the ceiling emits a flashing light that is unnoticeable in natural or artificial light but glaring in the darkness. I’m accustomed to covering up the various disturbing lights in hotel rooms, with clothing or towels or whatever I can find, but there’s nothing one can do about a pulsing light located in the ceiling. Humans need total darkness for good sleep, and the ever present electronic lights in hotel rooms can make good sleep impossible, regardless of blackout curtains and comfortable beds.

Such a Beautiful, Warm and Inviting place to stay! Couldn’t be happier with the setting and the staff.

Great property!