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Glendale Vacation Packages

I got on a late late flight they never even answered the phone call, it was completely closed I never saw anything like that and I knocked and call and all and even the call goes to vm straight I was left night with no room to stay alone - a horrible experience had to find another hotel

This location is great if you have more than person and want to cook. Fully equipped for cooking. Didn’t get to pool or hot tub but was very clean and well maintained. It had a great location and the shuttle info supplied by front desk very helpful. Thank you for a great stay!

The hotel was perfect for a two night stay. The room was clean and the cleaning staff was responsive to our needs. There were no towels at the pool, you had to ask for them. We were not told there was coffee in the lobby. Hotel is located just outside the center of town.

The day of our stay we received a text stating that the rental we had booked was not available due to HVAC issues. They offered us a downgraded room which we accepted and were waiting for confirmation of the details for our amended stay. Mind you, this booking was for a 7 person family. We accepted a 2 bedroom with 2 queen, 1 king (2 full beds pushed together to make a “king”, left no room for cuddling, center of the bed dipped and separated, very uncomfortable), and a pull out couch. Half way through our 2 hr drive there we got another call from hotels.com who stated the rooms were not available and they were going to get us booked at another location. I asked about the other rooms that were offered by Home & House Vacations & they then confirmed we were set with a downgraded room & offered $100 hotels.com credit, that someone from HHV would contact us with entry codes 1 hr prior to check in. We called HHV 45 mins before check in, after driving 2 hour to PHX & was told the rooms weren’t available and that hotels.com was relocating us. Frustrated w/ HHV we called hotels.com and we’re finally able to get things corrected. A lot of avoidable stress could have been rectified with better communication between the two services. We were worried bout where our 7 person family would stay after traveling 2 hours, being told one thing then another multiple times. Overall, unneeded stress but a nice stay once we did arrive.