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No bar, clean room, but the air-conditioning in the room was not working properly. That made the room stay too warm during the night.

The concierge Lucas was maybe the best part of it all. We got the 2 bedroom suite. It was huge and the aircons worked well enough (rare in Europe.

The hotel is perfectly situated. The staff and spa where excellent. Enjoyed our stay!

The hotel was very clean but very old. The location was amazing.

The staff are amazing. Everyone was as helpful as they could be. My only 2 issues were that I booked a room with a balcony and that wasn’t the case when I showed up. Second issue is how warm the room was. I understand that the weather is something you can’t control, but it has to be known that this place has no A/C and the rooms are very poorly ventilated. We had an 11 month old and it was so bad we would need to spend time outside the room for him to cool down. It’s hard to believe we paid over 1000 Francs a night to be here and the management doesn’t at least carry a few AC units for elderly or families with babies. Unfortunately, for me and my family, this ruined our trip to Interlaken. My advice, if you are going to Interlaken in the summer and it’s hot make sure to ask if the hotel has AC.

Hapimag really knows what travelers need, hotel plus apartment. The amenities and staffs are the best in Europe so far we have traveled. We will stay again in one of Hapimag and let our friends and families know about this hotel in Europe . Danke schoen!

I recommend everything is amazing.

Nice place to stay in Biel/Bienne. Clean facility, nice personal, and nice rooms.