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Hamilton Vacation Packages

Our stay was an absolute nightmare and a complete bait-and-switch. The property looks nothing like the Expedia pictures; instead of an apartment building, it turned out to be unmarked townhouses in a private neighborhood. The listed address sent us to a completely different location, and once we finally stumbled upon the right area, none of the units actually had address numbers on them. Worse yet, no one was expecting us upon arrival. After calling customer service to figure out how to check in, we were shocked to learn that our booked room wasn’t even available because it was still actively under construction. Since we were a group of 5 guests, they tried to offer us a tiny 1-bedroom apartment as a replacement. This was entirely unacceptable for a group of our size, so I rightly demanded a full refund for their failure to provide what was promised on the travel site. Because of this booking chaos, we had to scramble at the last minute to find any available accommodation in the area. We were forced to stay at a 3-star hotel, which was well below what my family expected and planned for. Our entire trip was ruined, and we are deeply disappointed. This experience puts Expedia in a very bad spotlight. It is clear they are not inspecting these properties or verifying the quality of service that the property management is offering to the public. Save yourself the stress and book somewhere else.

We arrived two hours early and they wanted to charge us 30 dollars extra and when I left had the nerve to ask me how much I could pay. We where miserable the air conditioner was not cooling the room and when we said something its like they didn’t care and stated it’s brand new and when I asked to move to a different room they said it could not be done. It’s a shame that people like this that run a hotel act like this I recommend not to stay there .So much for customer care

We had a great experience with this property. Everything was clean and we have no complaints!

From the moment we walked in the door, it was an amazing experience. Staff is awesome , super friendly and helpful. Location is great quiet, safe. Room was perfect, clean comfortable. Only downside was room was right by the stairs. So if you open blinds people can see in your room. But, that was the only negative thing. Overall great experience. If we ever have come to Columbus again. This is where we’ll stay. Very impressed.

When we arrived late afternoon there was a note attached to the front door directing us to our room and that they were busy with another client, but did supply a number to call. Our room door was wide open with the keys laying on a table. We did try to call to ask about the wifi and breakfast. We received a text, 3 hours later, with the wifi info and that we were not getting breakfast or coffee as it was not included. I understand about breakfast, but no coffee? There was no TV's anywhere and I do not remember seeing that on the site, but I may have overlooked. The house itself was nice, historical, but we were not overwhelmed by it, nor the lack of attention to customers by the owners. Very overpriced for what you get.

Breakfast was adequate, nothing extraordinary. Clean and quiet rooms, though somewhat dated. Good value when just passing through.

The breakfast is terrible, old food and stale coffee.