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Herald Vacation Packages

The breakfast was VERY poorly managed. They didn't restock items as they ran out. No plates, no glasses, and at one point we took it upon ourselves to get in the storage cabinet below to retrieve creamer for our coffee. When we did that, the front desk person just glared at us like we were doing something wrong and asked very snarkily if there's something they could help us with. Then they charged us an incidental fee when we arrived of $50 which is is normal, but when the transaction updated, it did not refund the full amount. Then when I called to ask why, I was told that they charge $10.70 per day to park in their lot. We were not informed of this prior and I had to search the fine print on Expedia to find where it says that they charge for parking. There are homeless people walking all around the parking lot and it was not at all secure. There are plenty of other options for parking on the same block and we definitely would've chose to park elsewhere had we have known.

Great value. Friendly staff and clean room.