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The location, parking and staff are great. The AC was really the main issue this time, it just did not cool the room enough. Also, the fact that there is no coffee in the room and they charge $6 for it in the lobby is annoying.

Na

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

I stay at a variety of hotels and motels in the immediate vicinity due to dropping and picking up my child at a nearby college. The Leef has been my worst experience in three years coming to Eagle Rock. I was first put off by the call-center welcome kiosk. The “staff” there were friendly enough, but it felt a bit shady. Like giving your credit card to who knows what. Next, the room. It appeared clean but there were little flying gnats buzzing around — not mosquitos luckily, but still annoying. The bathroom was so tiny, it was difficult to bring toiletries into. And, the worst part? As I was getting out of the shower the (very heavy) glass door came off of the track and seemed like it was going to trap me inside. I had to lift it up and out of the way just to get out. I called to report it and was told to send photographs to a gmail address. The person on the call was kind and helpful and I opted not to have it looked at because it was late and I was leaving in the morning. The bed was comfortable enough. And it was nice to have outlets on the nightstand. Other than that, I’ll definitely not be returning. Glad it was just a one night stay.

The hotel was very nice and spacious. Pool was excellent. Everything was clean and location was great. However, staff seemed extremely entitled and came across as not wanting to be helpful or even wanting to be there.