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Allow free cancelations especially after realizing you have bed bugs! Seriously what a rip off!

I leave positive reviews even when hotels are tired and in need of a little help. But this place was terrible for the price and the worst front desk staff. Agent at check in desk barely tolerated our presence. I work direct customer service and so I used my trained techniques to try to connect with him, but he was a blank uninvolved participant in the process. My son in law checked in after us and he and our daughter were treated in this same unwelcome manner. We were given rooms on the first floor even though we requested higher floors. There was a mechanical issue of some kind we think possibly either the elevator or an air handler that was so loud it woke us up several times and we are not light sleepers. Practically every hotel in Spokane costs double what it should and this place was no exception. Way too much for a place that postures itself as some kind of luxury. Oh! And when we got to the room there was ONE, yes ONE washcloth!! We booked for TWO people. Same in our children’s room. I called Mr Warmth and Personality at the front desk to advise there was only ONE washcloth and request another. The answer “I will see if housekeeping can scrape something up.” I couldn’t make this up if I tried. A room well over $200 a night with one washcloth. And in case you are curious, nothing was “scraped up”. For $200 plus a night we shared a washcloth. Terrible service. Overpriced hotel.