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Inside Passage Vacation Packages

Our room was not clean, hair on sheets on both beds. Looked like they were not changed. We were moved to a different room and it was on stairwell so could motion window and a lot of noise from people standing out smoking.

The kitchen was always clean and stocked. It made for a great area for the travelers to meet and have great conversations. Big thank you to Heather for providing a fantastic atmosphere.. We'll defiantly be back!

Overall good hotel. Nothing fancy but it has everything

We arrived at the hotel and were helped by a brand new gal. She was pleasant, tried her best to get things correct, and her trainer couldn't be bothered to help her when she ran into trouble. We finally got our room about 35 minutes. Immediately after getting to the room, we got a knock on the door. It was another new person who was there to "verify" our name as there was an issue with the paperwork. We gave name, she left, we went about our stay. The next morning we had several activities planned, so went about doing our day. That evening we returned with hot food since this wasn't available at the hotel, went to our room only to have someone else in it. We went to the desk. The guy at the desk said we had not checked in the day prior. We handed him our two key cards. He was argumentative, wanted to make several phone calls while we sat and waited for our good to get cold. After over an hour we were give a different room which he insisted was to be our room the day before. We had booked a single King and we got two doubles. The bath tubs in both rooms were filthy, had dirt lines in both tubs/showers that could have been easily removed. After our stay I contacted the hotel reference our issues, they were going to refund our entire stay, but to date I have not been refunded---that was more than 30 days ago.

Room was spatious but some what dates. That is all fine with me though. I rate pleasantness of staff to be pretty high and the lady running desk in the morning when I checked out on 9/17 was straight up rude. No bones about it. I was ready to start my day cheering since I had gotten a lot in the week and was going to head home happy. She needs to be reminded that we are paying customers and not some grunt as she had a a very military like tone to her. Resign to the night shift then. Bad management for a bad hire.

Very spacious room