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Jesmond Dene Vacation Packages

Not a bad place but keep in mind it is a timeshare. The location is within easy walking distance of the beach, Hotel Del and dining and shopping. My only issue was I got a suspect text from the front desk reminding me that only registered guests can use the rooftop sauna, whirlpool, etc. it was a bit accusatory maybe from a timeshare owner but the fact is me and the three others in my family were all registered guests. Customer service and tactfulness was certainly lacking.

My a/c went out on the last night. I called twice to have them send an engineer to repair. No one came. It was 80 degrees so I had the overhead fan on overnight. When I checked out the next day, I complained to them about the hot humid room and lack of follow up about repairing it, but the front desk just said “sorry” and handed me my receipt. There was also a lot of noise from next door and room above: voices and running footsteps.

Awsome place to stay close to the beach

The hotel was nice in general, but it has an old scent. We lost something in the room and the hotel staff was very slow in helping us. We had to threaten to leave a bad review for them to offer monetary compensation for the lost item, which they ended up doing.

Loved it! Would stay again!