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First the great about the hotel, the location is outstanding, nice size rooms, very clean. Breakfast at Louiza is outstanding as was food at the Lakeview and Fairview. We did the Glacier Basin experience which was also outstanding and not to be missed. Now to the not so good, the food at the Alpine bar was terrible, the Louiza on an evening was very average but because of the price that was unacceptable, at that price you expect good food. The toilets in several of the guest public areas are very tired and need updating. The resort charge at 50 CAD a night kind of baffled me as I wasn't sure what you really got for it, the parking was expensive at 45 cad a night but I suppose that goes with the territory. What was extortionate was the shuttle bus to Moraine Lake at 65 CAD +tax per person, for what's a 20 minute ride down the road. Check in was chaotic, room was not ready for 4pm, which to me is already a late check in time, luggage being brought up to room was around 30 minutes after we got in the room which also seemed a long time and we were sat waiting to get showered and changed as all our stuff was in cases. The nespresso pods in the room were never refilled until the last night of our 4 night stay, we had turn down service 1 night out of 4, don't know why they didn't do it other nights. All of these are minor things BUT when you're staying at a 5 star luxury hotel they are the small things that make or break the hotel so for the cost I expect better.

In my opinion, the Rimrock is the most attractive hotel in the Banff area. The staff is incredibly helpful. The rooms are very comfortable and nicely decorated. The breakfast is spectacular. The transportation into downtown Banff is very convenient. The common areas are very appealing and inviting.

Good location. Day tours can pick you up right out front, and you get a bus pass to use that gets you downtown or to the skylift for each day you stay. Didn’t eat there, but did have drinks at the bar, good to unwind with your traveler partner, but it’s small and not a “destination” bar like some downtown. Staff was great and helpful, room was really nice. I would stay there again in a heartbeat

It was a very nice mountain get away

A warm welcome from all staff. We had a great room on the third floor. We enjoyed a lovely meal in The Stirling, with such attentive and friendly staff. Highly recommend a stay here if you are visiting Canmore.

We were really looking forward to staying at Fairmont Banff Springs because when you look at the hotel online and on Google, you see the beautiful, iconic castle-style building. Unfortunately, our actual room experience was very different from what we expected. We booked what was described as a 1 Queen Bed Suite, but the room we received did not feel like a suite at all. It was extremely cramped, with only about 2 feet of space on each side of the bed and roughly 3 feet at the foot of the bed. There was also only one chair in the room. For something described as a suite, we expected considerably more usable space and comfort. Another major disappointment was the location of our room. Our room number was 1634, but it was actually on the ground level with a separate entrance area rather than the experience we expected inside the main castle-style building. Because the room was at ground level and there was a public walkway outside used by people going between the parking area and other parts of the property, we did not feel comfortable opening the window or curtains. It significantly reduced the privacy of the room. The carpet was visibly dirty, and the hallways were extremely dark. We also could not find clear Wi-Fi information or instructions posted in the room. These may sound like small things individually, but they add up, especially at a hotel in this price category. The property itself is beautiful and historic, but I think guests should understand that the room you