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Key Colony Beach Vacation Packages

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Valet parking 10/10, safety 10/10 room description not the same as what I got, dirty towels and blanket bad experience.

I don’t recommend this place to anyone Bad service Aggressive staff No smiles Party place Food not the best Pass on this one … the reception employee night shifts will not even get up to help Or will call the cops if his not in control I would not go there so many nicer places in Miami Beach

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I enjoyed my stay it was nice! Staff was great and helpful.. i felt as tho the pool bar could’ve stood open later than 5pm. The happy hour at the restaurant was good but should be promoted upon arrival at the hotel.

Rooms were clean… needed more power sockets next to the bed.. Location was awesome… Elevator is very old, beautiful but slow…

This is the perfect boutique hotel. I plan to stay again. Pool is perfect, incredible lobby layout, furnishings and seating areas. Throwback umbrellas at the pool. Room was clean, new and cozy. They spared no expense in the 2026 hotel remodel.