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Kimberley Vacation Packages

The room, 2 bed suite, was nice, clean with balcony looking over the marina. We had advised of only 2 persons. the suite could accommodate up to 6. Not sure if this was reason but kitchen was poorly equipped and may be utensils had been removed for our stay. Why would utensils be removed? The public areas were clean, but lacking any facilities of any kind. No vending facilities a surprise considering no restaurant facilities. It should be pointed out that many coffee shops etc. within 5 mins. walk. No local tourist information available in the form of leaflets. One request for information was directed to reception desk who advised us to consult internet. Staff, with odd exception, were helpful but 'surly'. did not appear to be very happy in there work. The reception desk was lacking in customer service skills, not happy and did not portray a pleasing attitude to customers. Despite the apparent negative comments, we would use the hotel again if in the area.

Room was spotless. Staff made us feel like royalty. Location was perfect. Valet was awesome.

Stayed in the Bernard Shaw room. Well appointed, comfy bed, BUT the in room air conditioner was SO noisy surging on and off, sleep was impossible. Couldn’t open the window due to smoky air outside. Well located to walk into NOTL. Staff - one - not very friendly. Best thing about our stay: very cute family of Skunks entertained us as we sat on the verandah one evening,

Clean Hotel, staff could be a bit friendlier upon leaving and arriving. Constant drilling noise, didnt know there was renovations being done until arrival, would of been nice to know at booking. Although work was only during day hours. Room service would of been a good option, lack of vending machines. Great location for sporting and concert events