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Kingston Upon Thames Vacation Packages

It advertises for parking included onsite which is not the case

Pleasant helpful staff

The room was clean. They gave new towels when asked they were brought to our room. Breakfast included alot of bread, eggs, instant oatmeal, bacon etc. I enjoyed it. We were there for the 7pm wine, cheese, crackers etc.. that was nice. I got all the coffee and hot chocolate I wanted. I really enjoyed staying here and it's close to the train station and sights. I would definitely stay here again. Staff was pleasant.

Amazing place definitely go back

Nice modern hotel, well situated near the tube

I travel with medication which i need to keep cold - i left two ice packs that need to be frozen with the front desk staff & they lost it. I am traveling for 3 weeks and am now extremely distressed about making sure my insulin is going to kept at a safe temperature for injection. I am on a work trip, i work 12-14 hours a day and the last thing i need is to be worried about my meds. It’s not something i can easily replace - i expected more from a very expensive 5 star hotel. The lodgings are fine, but the attention to detail is lacking…. I am still waiting for the situation to be rectified.