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The room was clean but the chair fabric was dirty with stains, as well as the bed skirt, bathroom was okay, beds was firm but the AC was bad!! It was not cold at all even though I had it on the lowest temperature available. My family complained about it being hot at night and very uncomfortable to fall and stay asleep. My family and I have visited multiple times and never had this problem before. I'm not sure when was the last time they serviced the AC unit but it was not ok in 97degree weather outside. Unacceptable!!

What a welcoming and comfortable Resort experience. The staff was friendly and helpful. My room was spacious clean and relaxing. My balcony view of the speedboats passing by on the water was breathtaking. Looking forward to a return visit in the near future.

I love staying here the staff is wonderful

Stayed here for my daughter's 16th birthday. Our suite was spacious and clean. All of the staff were very professional and willing to assist with our requests. We are planning to come here for our next family vacation! Unfortunately due to weather, the outside pool was closed the first day. The girls were still able to swim indoors. They have a wonderful shuttle that takes you to the beach area that is set aside for Grande Dune guests. Additionally, they offer valet parking. Just a great place to stay for vacation!

We had a good stay with the exception of the add-on amenity prices. We booked online and was told it would be $179 at check, but when we checked in, we were told it was $400 in amenitities. We had to pay for the pool, which we never got to get in bc there were no chairs available or it rained. We did walk out to the pool area and there were wads of hair floating in it. To rent a Cabana, which was two chair and an umbrella, it was $300 an hour. Yikes! We paid for a safe that was in our room, and never used it. The walls were very thin and we could hear our neighbors and people running around. The drinks at The Palm were rather pricey for one can of beer $12 and a small cup of margarita for $14. Plus we had to either pay for Valet parking for about $50 a day or park in the public parking lot 2 blocks over for $24 a day. Plus it stated on the website we were suppose to have Ryder Hotel robes, and we never seen them. We did not have a balcony and when we asked the front desk questions, they had no answer and had to wait to find someone who knew the answer. I like the decor and beds were comfy. So all in all, we would probably not come back due to the outrageous price! After paying for the online cost, the cost for parking everyday and the amenities it was almost $2500. We are OFFICIALLY broke now.

I love the stay everything was Awesome!!!!!